With over 15 million users globally, Odoo is one of the most widely adopted open-source ERP systems. It's especially popular among small to mid-sized businesses and offers end-to-end ERP functionality, including inventory, accounting, HR, CRM, and more.

Being a strategic component of Salesforce's broader ecosystem, Salesforce Commerce Cloud supports a global customer base of more than 11,000 businesses.

As expected, many of these users do overlap. Businesses that rely on Odoo for their ERP needs also choose Salesforce Commerce Cloud as their e-commerce platform to create a seamless connection between back-office management and customer-facing sales.

Technical Perspective on Odoo Salesforce Integration

The most reliable way to connect Odoo and Salesforce Commerce Cloud is through their APIs (Application Programming Interfaces) — these are tools that let different software systems communicate and share data securely.

Salesforce Commerce Cloud provides a modern REST API (a web-based interface that enables systems to exchange data using standard internet protocols over HTTP) called SCAPI to manage products, orders, and customer data. While older APIs like OCAPI still exist, SCAPI is the preferred method for integrating with other platforms, such as Odoo, which typically requires additional tools or custom setups.

Salesforce also relies on a security system called OAuth 2.0, which ensures that only authorized users or systems can access this data by managing special access tokens (digital keys).

While Odoo does not include a REST API in its core system, REST API functionality can be added through dedicated modules—often found on the Odoo Apps Store.

Since Salesforce offers a native REST API and Odoo can support REST APIs through extensions or custom modules, REST has become the primary method for connecting the two systems in most integration solutions on the market.

Data Mapping Challenges

Integrating Odoo ERP with Salesforce Commerce Cloud might be tricky due to differences in how these two systems structure data. Since Odoo is built on a relational data model, while Salesforce Commerce Cloud relies on an object-oriented model accessed via REST APIs, aligning data structures between the two systems can be complex. These differences make it challenging to align data fields correctly between the two systems. For example, Odoo’s customer data doesn't align with Salesforce’s account-contact setup. Therefore, careful field matching needs to be done. Product catalogs in Salesforce also include attributes that don’t directly map to Odoo’s product templates and require transformation during sync. Luckily, many solutions described below successfully tackle these issues.

Integration Planning

Integrating your Odoo ERP with Salesforce is costly, but the ROI is usually high if done right. So before rushing to explore solutions, take time to plan what exactly needs to be integrated, when it needs to be done, and what you want to see as the result. Let's look at some steps worth taking one by one:

1. Reflect on why you're doing the integration. What do you want to improve? You might want to reduce manual data entry, keep inventory accurate, speed up order processing, etc. Try to set your priorities straight before choosing the software solution.

2. List the important data that needs to move between systems (like customer info, products, inventory, orders, and financial data).

3. Pick success metrics to measure progress after the integration is done, like faster order fulfillment, fewer product data errors, etc.

4. Plan realistic integration timing where you might divide the project into clear phases over 8–12 weeks. Over this time, you have to:

• Define requirements and plan

• Choose the integration tools according to your needs

• Map data or guide and validate this process if the integration provider does the technical mapping.

• Test and validate the integration itself

• Deploy the integration and monitor according to previously set metrics.

Critical Touchpoints for Syncing Odoo with Salesforce Commerce Cloud

Before choosing the right integration solution, learn how it handles key types of data like inventory and orders across Odoo and Salesforce Commerce Cloud.

Inventory Management

To keep sales running smoothly, make sure that Odoo and Salesforce Commerce Cloud share real-time inventory updates. Salesforce Commerce Cloud can handle things like pre-orders and backorders, while Odoo tracks inventory based on different locations. To avoid problems like overselling or showing the wrong stock levels, these systems must be carefully synced. If such synchronization is done correctly, your customers always see the right availability, and your team has accurate data to work with.

Order Processing

When a customer places an order on your Salesforce-based online store, that order needs to move smoothly into Odoo so it can be processed, shipped, and tracked correctly.

This part of the setup is complex because it involves many details: customer info, products, prices, taxes, shipping, and payments. With many integration solutions, new orders are synced from Salesforce to Odoo every 5 minutes, and older order history is pulled in during the first setup.

Top Integration Options to Consider

AtroCore Integration Platform

AtroCore is a free, open-source data integration platform that seamlessly connects ERP systems, e-commerce platforms. It mainly relies on REST APIs for real-time data exchange between systems.

AtroCore offers:

• Bilateral or unilateral data synchronization between Odoo and Salesforce Commerce Cloud
• Full or incremental sync capabilities
• Time-schedule-based and event-based data synchronization
• Supports both automatic and user-configurable field mapping
• Detailed logging and reporting with dashboard visibility
• Support for multilingual content
• Flexible sync scenarios (hourly inventory updates, daily product information)

AtroCore integrations are fixed-price solutions and present extremely transparent pricing models for all integrations, including Odoo and Salesforce.

Webkul Odoo Salesforce Connector

Webkul provides a specialized connector designed for Odoo-Salesforce integration. This solution offers real-time synchronization of categories, contacts, orders, and products between platforms.

Webkul provides:

• Multi-store-oriented integration
• Unified Salesforce platform for managing e-commerce and CRM data
• Real-time data synchronization
• Interactive user interface design
• Support for multiple Odoo stores within a single Salesforce CRM

Commercient SYNC

Commercient offers SYNC integration specifically for Odoo and Salesforce Commerce Cloud. The platform focuses on automated workflows and enhanced efficiency for accounting and e-commerce teams.

Main features:

• Real-time data synchronization aligned with business hours
• Automated workflow implementation
• Enhanced operational efficiency
• Supports syncing both standard and custom Salesforce objects with Odoo.

Key Takeaways

Odoo with Salesforce Commerce Cloud Integrations primarily rely on REST APIs for real-time, two-way data synchronization. Before choosing the integration solution, plan which data, such as inventory, orders, and customer details, needs to be synced. Accurate inventory syncing is crucial to prevent overselling. Popular integration solutions like AtroCore, Webkul, and Commercient provide reliable solutions, though some technical setup or developer support is usually required. When done well, integration significantly improves order processing and data accuracy across both platforms.