Service overview
We offer services for the implementation of our software according to your specifications and needs. We focus exclusively on open source technologies and completely take over the implementation and configuration of the selected software for your company. We also offer consulting services during implementation and integration: summarize your requirements, suggest possible solutions and implement them. You get a permanently assigned contact person, who is always available for you. We are focused on long-term cooperation and support you even after project implementation.
Our Services in Detail
- Consulting: We are happy to advise you and offer solutions to your requirements. You decide which solution best suits your tasks.
- Implementation: We support you during the implementation of a PIM system to best achieve your business goals in product information management.
- Migration: We are happy to migrate your data from other systems, e.g. Akeneo or Pimcore.
- Support: We are focused on a long-term cooperation and will gladly assist you even after the software implementation.
- Further Development: We develop new or customize the existing modules to precisely map your processes and specific features.
- Integration: We integrate our software with your ERP/ WMS or any third-party system and can also ensure a fully automated data exchange.
Support packages
Basic Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Emergency telephone hotline
- Response time for inquiries - 4 days
- Response time in case of serious defects - 8 hours
- 1 free hour for support and inquiries monthly
- Billing per hour
- Test and production environment
190 EUR monthly
Premium Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)
- Emergency telephone hotline
- Response time for inquiries - 3 days
- Response time in case of serious defects - 4 hours
- 2 free hours for support and inquiries monthly
- Billing per hour
- Access to the ticket system (1 account)
- Test and production environment
- Assigned Account Manager
- Real-time support via screen sharing
- Code management in a central code repository of the Provider
290 EUR monthly
Enterprise Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)
- Emergency telephone hotline
- Response time for inquiries - 2 days
- Response time in case of serious defects - 2 hours
- 3 free hours for support and inquiries monthly
- Billing per hour
- Access to the ticket system (max. 5 accounts)
- Test and production environment
- Staging environment
- Assigned Account Manager
- Real-time support via screen sharing
- Code management in a central code repository of the Provider
- Written developer support
390 EUR monthly